FAQ
If you have questions about your package, we have compiled a list of frequently asked questions here. We hope it will be useful to you! If not, please do not hesitate to contact us.
1. How long will it take to receive my order?
The average delivery time for our parcels is 8-12 working days. We are a company that cares about the environment and wants to do our part to make the world a better place. When we reach the minimum order quantity, we ship all orders at once. We hope you understand this and want to help us make a difference.
2. How can I follow up my order?
Once your order has been shipped, you will receive a tracking number that allows you to follow the parcel online on our tracking page. Also check your junk mail folder, as sometimes our e-mails end up there. The Track & Trace system may take a few working days to become active.
3. It's been 12 working days and I still haven't received my parcel?
We are sorry this happened... Have you checked the Track & Trace code? It can happen that packages are held up in customs. Please wait another 3 days. We apologise for the inconvenience, but in 99% of cases the parcel will still be delivered. Waited 5 working days plus 3 more days? Contact us and we will find a solution together.
4. Can I cancel or modify my order?
We are aware that plans may change. If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee changes after the order has been processed.
5. Do you offer refunds or exchanges?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 14 days of receiving your order to arrange a refund or exchange.
6. Which payment methods do you accept?
You can pay securely with us using your credit card and Paypal.
7. How can I contact customer service?
You can contact our customer service by e-mail. You can contact us by e-mail at info@modish-capetown.com Our contact details are also available on the contact page of our website.
Most questions have already been answered here, so there is no need to contact us! Of course, if you do not find the answer to your question, you can always contact us.